The Director (Enterprise Applications) of an Indian media giant opens up on their journey of evaluation and implementation of RPA in their organization. Here are the excerpts:
How and When did you feel the need for RPA in your organization?
CIO had a technical background and had been exposed to concepts of RPA. Also, most CIO conferences have been talking about automation in the last couple of years. So exposure was available. I have been spearheading the RPA journey in the organization too. There was a feeling in the top management that Digital transformation was going to happen only through RPA.
What drivers brought RPA into the forefront?
The organization was in a growth mode all along. However, with global concerns of slower growth and also a need to be more cost-efficient, RPA came into focus. Speed, accuracy and reducing cost were seen as the drivers to dig deeper into RPA.